Booking.com has introduced a new settings within the Extranet in order to enhance security for guest messages, particularly against phishing attempts.
In such cases, any external links will appear as [link removed] in the Extranet environment. If this Booking.com setting is enabled for your hotel, the guests will not be able to copy-paste the Sponteous link. The solution for this is to add our domain "app.sponteous.com" and the domains used to send email, such as "@sponteous.com" and "mail.sponteous.co" to your whitelisted external links/domains in Booking.com.
Important :
You must be a booking.com admin
In case you don't see the Security Settings tab in your Booking.com Extranet that means that Booking.com hasn't rolled this out for your hotel(s). In this case, no action is required.
How do I whitelist Sponteous Guest App domain in the Booking.com Extranet?
If you have one property:
Sign in to the Extranet
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add a link and enter the following domains: app.sponteous.com
Save the changes.
If you have multiple properties:
Sign in to your group account on the Extranet
On the homepage, select one property
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add a link and enter the following domains: app.sponteous.com and
To apply the same settings to all properties in your account, click Apply to all properties
Check the approved email addresses and click Apply to all properties in the popup
Changes are now applied across all properties
⚠️Keep in mind that you’ll only have access to these settings if you have admin rights for your Extranet account.
How do I whitelist Sponteous email domain in the Booking.com Extranet?
If you have one property:
Sign in to the Extranet
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add email address and enter the following email domains : @sponteous.com, @mail.sponteous.co and add your own domain (ex : @yourhotel.com)
If you have multiple properties:
Sign in to your group account on the Extranet
On the homepage, select one property
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add email address and enter the following email domains : @sponteous.com, @mail.sponteous.co and add your own domain (ex : @yourhotel.com)
To apply the same settings to all properties in your account, click Apply to all properties
Check the approved email addresses and click Apply to all properties in the popup
Changes are now applied across all properties
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