How to whitelist Sponteous in the Booking.com Extranet

Modified on Fri, 22 Mar at 12:47 AM

Booking.com has introduced a new settings within the Extranet in order to enhance security for guest messages, particularly against phishing attempts. 


In such cases, any external links will appear as [link removed] in the Extranet environmentIf this Booking.com setting is enabled for your hotel, the guests will not be able to copy-paste the Sponteous link. The solution for this is to add our domain "app.sponteous.com" and the domains used to send email, such as "@sponteous.com" and "mail.sponteous.co" to your whitelisted external links/domains in Booking.com.


Important : 

  • You must be a booking.com admin

  • In case you don't see the Security Settings tab in your Booking.com Extranet that means that Booking.com hasn't rolled this out for your hotel(s). In this case, no action is required.



How do I whitelist Sponteous Guest App domain in the Booking.com Extranet?


If you have one property:

  1. Sign in to the Extranet

  2. Click Property and then click Messaging preferences

  3. Click Security settings

  4. Complete two-factor authentication

  5. Click Add a link and enter the following domains: app.sponteous.com

  6. Save the changes.

If you have multiple properties:

  1. Sign in to your group account on the Extranet

  2. On the homepage, select one property

  3. Click Property and then click Messaging preferences

  4. Click Security settings

  5. Complete two-factor authentication

  6. Click Add a link and enter the following domains: app.sponteous.com

  7. To apply the same settings to all properties in your account, click Apply to all properties

  8. Check the approved email addresses and click Apply to all properties in the popup

  9. Changes are now applied across all properties

⚠️Keep in mind that you’ll only have access to these settings if you have admin rights for your Extranet account.

 


How do I whitelist Sponteous email domain in the Booking.com Extranet?


If you have one property:

  1. Sign in to the Extranet

  2. Click Property and then click Messaging preferences

  3. Click Security settings

  4. Complete two-factor authentication

  5. Click Add email address and enter the following email domains : @sponteous.com, @mail.sponteous.co and add your own domain (ex : @yourhotel.com)

If you have multiple properties:

  1. Sign in to your group account on the Extranet

  2. On the homepage, select one property

  3. Click Property and then click Messaging preferences

  4. Click Security settings

  5. Complete two-factor authentication

  6. Click Add email address and enter the following email domains : @sponteous.com, @mail.sponteous.co and add your own domain (ex : @yourhotel.com)

  7. To apply the same settings to all properties in your account, click Apply to all properties

  8. Check the approved email addresses and click Apply to all properties in the popup

  9. Changes are now applied across all properties




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article